Contact
Plain email addresses, read by a person. No ticket portal, no chat widget, no queue position.
Support
[email protected] for questions, billing, anything that is not working.
We answer within one working day. Most mail is answered the same day, by the person who wrote the software. If something is down for you right now, say so in the subject line and it goes to the front.
Security
[email protected] for vulnerability reports. See the security page for how the fleet is built.
Abuse
[email protected] if traffic from one of our probes is unwanted. See the abuse page for what our checks look like and how to have a target excluded.
Every address we check from is published at /ips.json and /ips.txt. Our HTTP checks identify themselves as PingFleet/1.0 (+https://pingfleet.net/abuse), and our pings carry pingfleet.net in the packet.
Questions
- How long does a reply take?
- One working day at the outside, usually the same day. Mail is read by the person who builds the product, not by a first-line queue.
- Is there phone support?
- No. Everything is email, which means every answer is written down and searchable by both of us later.
- Something of mine is down and I think it is your fault. What now?
- Write to support with the monitor name and say it is urgent. If the check itself is broken rather than the target, we would rather hear it from you than from a chart.
- Can I ask for a feature?
- Yes, and it is worth doing. The product is small enough that a good argument for a feature can change what gets built next month.
- Do you sign contracts and data-processing agreements?
- Write to support with what you need. Retention, storage location and what we hold are set out on the privacy page and we do not vary them per customer.